Fidelity Guarantee

The following procedures should be followed in circumstances likely to give rise to a claim under your Fidelity insurance program.

It is essential that you do everything to comply with these requirements and the requirements of the loss adjusters ( if appointed ) so that your claims may be settled promptly.

Claim Procedures

In the event of an occurrence which is likely to give rise to a claim under this policy, the following steps are to be taken :

1. Take all necessary action to minimize any further loss

2. Advise PT. Asuransi ALLIANZ Utama Indonesia immediately by telex or telephone giving any details ( however brief ) that are available.

3. Steps should be taken to discover the guilty person (s) and statement from the culprit ( on meterai ) should be made immediately.

4. Complete a report of the incident ( chronological report ) which may be handed to the insurance adjusters or insurance company at a later date.

5. Complete the necessary claim forms and supply all documentation as required.

6. You are required, if requested by the insurer, to take all necessary steps to obtain a conviction of the employee (s) concerned and / or to inform the police.

7. You are required to make every effort to recover the loss from any third party against whom the loss may be recoverable.

Claim Casualty & Liability Contact Information

Claims Hotline
Ph: +6221-52998833
Fax: +6221-2521924