Allianz Life Indonesia was ranked first in the latest Service Satisfaction Index 2007, rating the customer service amongst all life insurance companies in Indonesia.
The award was based on a survey conducted by Carre, a reputable consultant and research company, in two largest cities in Indonesia, Jakarta and Surabaya, which are considered as barometers and trensetters for service in Indonesia.
Two factors were considered, the Perceived Service Quality (PSQ) and the Perceived Service Value (PSV).
The Perceived Service Quality consist of 4 aspects:
> accessibility: the ease to access a service center
> Process: the procedures and steps thata are linked to service process
> People: the staff of frontliner who interact with the customers
> Service Complaint Handling: the quality if handling a complaint
The Perceived Service Value is the perception that a customer has in comparing value for money.