Allianz Utama Indonesia in cooperation with TÜV Rheinland and supported by the Indonesian’s Automotive Body Workshop Association (ABBA), today introduced a Car Body Repair Management Certification (CBRMC) concept in Jakarta. CBRMC provides assurance that car body repair activities have been independently evaluated and that the repairer's controls are in accordance with requirements.
“We understand that level of services and repair qualities performed by our car body repair workshop partners are important factors for us, especially since Allianz Utama is giving more and more focus to develop our motor vehicle insurance. With the CBRM certified workshops, our car insurance customers will get a higher level of customer service experience as well as assurance on the car repair results,” said Eric Nemitz, Chief Operating Officer Allianz Utama Indonesia.
CBRMC was initiated by Allianz Indonesia in cooperation with TÜV Rheinland Indonesia, a worldwide leader in the provision of technical services and certifications as the independent experts that performs evaluation, making improvements recommendation and decision on the workshop certification.
“We are glad that Allianz initiated this TÜV CBRMC concept for Indonesia, which is actually the first implementation of it’s kind in South-East Asia region. TheTÜV Rheinland certification is closely related to world class’ standards in technical precision and quality services. We have carried out similar evaluations for car workshops in Germany and England, the two leading countries in automotive industry and now we have done it here for Indonesia,” said Muhammad Asana, President Director of PT. TUV Rheinland Indonesia.
There are several factors of evaluation that will be assessed by TÜV Rheinland Indonesia in the CBRMC assessment, such as the competency of the person carrying out the assigned duties, Quality Control, Process Management, handling of customer complaints, repair methods, the availability of equipment and tools, materials handling, maintenance and preventive maintenance also safety and healthy working environment. The time spent to get this certification is varying, especially in preparation stage, between the average of two to six months before they are best prepared for the certification stage.
CBRM certification is valid for one year. TÜV Rheinland will again perform a re-assessment against the standard after one year in order to evaluate the continual improvement of the certified workshops performance. Continual improvement is an essential part of this management system which aims at increasing the profit and customer satisfaction by improving the workshop’s performance on an ongoing basis over time.
CBRM certification shows to the public that the workshop has been evaluated independently. This will first increase the customers' confidence. Furthermore, the assessment results can be used as a basis for internal improvement within the workshop. Finally, the workshop will benefit cost savings by preventing double repair works, monitoring of the usage of materials, monitoring of maintenance schedules and working time management.
As for the insurance industry, CBRMC can be used as tools to select, evaluate as well as re-evaluate the workshop. Insurers can just easily rely and choose TÜV Rheinland certified workshops as reliable partners in order to provide the customers with a positive quality service experience.
“Today, we gladly announced that the first three CBRM certified workshops; Nara Citra Otowarna, Dharma Motor and Guna Megah Sukses are also Allianz Utama’s existing car repair workshop partners. In the near future, we hope that all of our workshop partners will become CBRM certified workshops. For us this program does not only mean an investment in our own business, but an investment into Indonesia’s automotive market as a whole for the benefit of all Indonesian car owners. We hope that our fellow insurance companies as well as the workshops will join forces to make this a great nationwide success.” said Eric Nemitz.