“Allianz Indonesia is a dynamic organization who is now striving in today’s heavy competition to reach the goal as the Loyalty Leader and an Employer of Choice in Indonesia,” said Mursosan Wiguna, HR & Compliance Director of Allianz Life Indonesia.
“To reach this ultimate goal, we believe that people development is the key success factor. This is the reason why Allianz is forming the AICU, which is also reflects our corporate vision as the first choice company,” added Mursosan.
Through its 3 pillars of Management, Agency and Bancassurance academies, AICU has been conducted more than 1,129 classes, which were attended by nearly 20,000 training participants since its establishment in July, 2008.
“Our internal survey to our staff and business partners few years ago showed that there were a high demand for people development,” said Irma Waruwu, Head of the Allianz Indonesia Corporate University.
“Now, with the AICU, every staff has their own clear schedules of both soft skills and technical skills trainings. Furthermore, the trainings will also align to their career development,” Irma added.
Developing the learning culture
AICU’s success in creating learning culture within the company is due to the implementation of the unique Learning Champions program, which started in 2009. Learning Champions are Allianz Citizens who have the commitment to share their knowledge and experiences by being a facilitator in AICU’s training classes for at least 8 working hours after having themselves prepared in AICU’s special Train The Trainers session.
With this program, AICU has been successfully attracted and engaged more than 201 staff, agents and bancassurance sales people as Learning Champions in 2009 only. This year, AICU focus to develop the quality of Learning Champions, which by June 2010 has reached 105 people.
These Learning Champions are not only enabling the number of classes to be vastly increased effectively but as Learning Champions, they will also strive for doing whatever they talk and share to the others as best as possible in daily office activities. They will automatically developed themselves and become a living example for the others.
As for training participants, by having someone they know facilitating the trainings, who also share real day-to-day experiences and examples, the learning process become more enjoyable and meaningful. All in all, this Learning Champions program has clearly able in laying strong foundation for learning culture with strong engagement from all stakeholders across both companies.
“The key factor that makes this program a success is the strong will from our Learning Champions to share with the other Allianz Citizen, which at the end, drives Allianz Indonesia into a true learning organizations.” said Irma Waruwu.
By end of this year, AICU is expecting to grow its Learning Champions community up to 130 people.
Strong management commitment
Currently, both companies employ approximately 1,000 staff and supported by more than 14,000 sales forces. The managements, supported by the shareholders, have a strong commitment in people development.
“We are committed to develop our people in the best possible ways because we believe our people are our assets. We put high priority to invest in people development, aligned to the government’s regulation on education and trainings for insurance companies,” said Mursosan Wiguna.
The Minister of Finance Decree No. 426/KMK.06/2003 for Insurance and Reinsurance companies mentions that the companies should spent at least 5% of total staff costs on education and trainings.