Allianz Life Indonesia received two awards of The Global Service Index Awards 2009 which was held by OmniTouch International, for category ”Fastest Speed of Answer” and ”Best Use of Customer’s Name to Build Rapport”.
OmniTouch International, a leading consultant for business and governmental clients who require expert advice for the contact centre and customer service industry, presents the award which is derived from the result of Mystery Shopper based on Global Service Index (GSI) Awards. These awards have been developed to recognize the finest levels of Contact Centre performance across various dimensions and attributes – all from the point of view of the customer.
For more detail information, please visit to http://www.omnitouch.biz