Allianz Indonesia puts Greater Focus on their Customers

Jakarta, 6 March 2007

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> Press Release One Stop Solution (PDF, English, 27 kb)

Allianz Indonesia in its campaign to offer “Service Beyond Expectation”, provides a One Stop Solution, an agency initiative that enables the customers to fulfill all their insurance needs through one contact point.

Allianz Indonesia in line with the Allianz Group global initiative, initiated various innovations to provide Allianz customers a new service experience.

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Ahmir Ud Dheen (EB Director Azlife); Banua Sianturi (VP & Head of Agency Azindo); Harjanto Tanuwidjaja (Chief Agency Officer Azlife)

Presently, PT Asuransi Allianz Life Indonesia provides its customers solutions for life, health, pension plans, unit-linked products, and sharia products whereas PT Asuransi Allianz Utama Indonesia offers coverage for motor vehicles, property, personal accident & casualty, engineering, marine cargo as well as sharia products.

In order to simplify the process of obtaining insurance, Allianz Indonesia is introducing a new One Stop Solution concept to its customers, enabling them to obtain all kinds of insurance through one contact person or insurance agent.

“A trust has been developed between our existing customers, our agents, and our company. As we all know, trust plays a major role in the insurance industry. Therefore, the big advantage for an Allianz customer who requires additional protections is that there is no need to look further for other insurance companies. And for customers who hold several policies, they have the convenience of dealing only with one agent” said Banua Sianturi, Vice Director - Head of Agency of PT Asuransi Allianz Utama Indonesia.

“In principle, with the One Stop Solution, every Allianz Indonesia agent will be able to sell both Allianz companies’ products,” said Haryanto Tanuwidjaja. Chief Agency Officer of PT Asuransi Allianz Life Indonesia “An agent from both companies will be able to provide total solutions to all insurance needs of a customer under one strong brand name, Allianz Indonesia” added Harjanto.

“Over the years, both Allianz companies in Indonesia have built up their expertise in delivering quality products and services to our customers. The One Stop Solution concept allows our customers to go through an new experience to fulfill their insurance needs,” said Ahmir ud Deen, Managing Director Employee Benefits, PT Asuransi Allianz Life Indonesia.

The One Stop Solution was started in October last year. It has given the agents the opportunity to service their customers better by using their new knowledge of the complete range of insurance products available to fulfill customers’ need.

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Allianz Indonesia is currently training all its agents. As for the after sales service, we are also setting up new Allianz Centers, which are service centers in the 5 major cities of Indonesia, which will be ready to serve customers and business partners in the next 24 months.

The One Stop Solution Allianz Indonesia is the answer to the customers’ demands for an efficient, effective and convenient service.

This concept is a realization of the joint vision of both Allianz companies in Indonesia: to be The First Choice for all customers, business partners, and employees.

About Allianz

Founded in 1890 in Germany, Allianz has extensive experience of more than 100 years. At present, Allianz has established itself as one of the largest and most renowned financial services provider in the world with expertise in the fields of property and casualty insurance, life and health insurance, asset management and banking.

Allianz is now present in more than 70 countries with over 177,000 employees serving over 60 million customers worldwide.

Allianz first established its presence in Indonesia through a representative office in 1981 and in 1989 developed to become one of the largest joint venture insurance companies in the country with PT Asuransi Allianz Utama Indonesia handling the general insurance.

At present, Allianz Utama has become one of the major players in the general insurance industry with a network of 7 branches dan 20 points of sales with 3000 agents to provide service for their 34,000 policyholders.

PT Asuransi Allianz Life Indonesia was established in 1996, and offers life and health insurance solutions, unit link products and pension plans. Allianz Life is present in 44 cities located in more than 80 sales offices throughout Indonesia. Currently, nearly 8000 financial consultants are servicing more than 360,000 individual as well as corporate customers.

For further information, please contact:

Siti Thajeb
Public Relations
PT Asuransi Allianz Life Indonesia
Phone: 252-8759
Fax: 252-6965, 3000-3400
Email: Siti.Thajeb@allianz.co.id

Agung Priambadha
PR & Communications Manager
PT Asuransi Allianz Utama Indonesia
Phone: 252-2470
Fax: 252-3246
Email : Agung.Priambadha@allianz.co.id

Press contact

Reinella S.Simanjuntak
Corporate Communication
Tel: (021) 5299 8888
Ext. 3953
Fax: (021) 3000 3400
Reinella.S.Simanjuntak
@Allianz.co.id